Welcome to Imogen Fleming Naturopathy. By accessing this website or using any of our services, you agree to the Terms and Conditions outlined below. Please read them carefully before booking or making a purchase.

1. Acceptance of terms

By accessing this website or engaging with our services — including in-person consultations, telehealth appointments, or product purchases — you confirm that you have read and agree to these Terms. If you do not agree, please do not use this website or our services.

We may update these Terms from time to time. Continued use of the website or services after any changes constitutes your acceptance of the revised Terms.

2. Services provided

Imogen Fleming Naturopathy offers:

• Naturopathic consultations (in-person and via telehealth)

• Personalised herbal formulations and supplemental prescriptions

• Practitioner-grade supplements and health products

• Educational content, resources, and blog articles

• Online appointment bookings and enquiry forms

All services are provided in accordance with Australian healthcare regulations, professional naturopathic standards, and evidence-informed best practice.

3. Medical disclaimer

The information provided on this website is for general educational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.

Always consult a qualified healthcare professional before acting on any health-related information. Never disregard or delay seeking medical advice based on content found on this website. Any reliance on information provided here is at your own risk.

4. Telehealth consultations

If you engage with us via telehealth:

• You are responsible for ensuring you are in a private and secure location

• All telehealth sessions are conducted via secure, privacy-compliant platforms

• By booking a telehealth appointment, you consent to healthcare delivery via video or phone

• You may be asked to verify your identity prior to your appointment

• Telehealth is not appropriate for medical emergencies — please call 000 or attend your nearest emergency department if required

Missed or late appointments are subject to our cancellation policy (see Section 7).

5. Supplements & products

We may recommend or supply practitioner-grade supplements and health products as part of your care plan. Please note:

• All product recommendations are made based on the individual health information you provide during consultation

• It is your responsibility to disclose all current medications, supplements, and relevant health conditions prior to receiving a recommendation

• Products are not intended to diagnose, treat, cure, or prevent any disease

• We are not liable for adverse effects arising from incomplete or inaccurate health information provided by the client

• Products are non-refundable once dispensed or opened, unless required by Australian Consumer Law

6. Client obligations

By using our services, you agree to:

• Provide accurate, complete, and current health and personal information

• Disclose all medications, supplements, and relevant medical history

• Use the website and services only for lawful purposes

• Confirm you are 18 years of age or older, or have parental or guardian consent

• Maintain the confidentiality of any account or booking details

7. Bookings, cancellations & payments

Bookings: We reserve the right to refuse, reschedule, or cancel appointments at our discretion. You will be notified using the contact details provided at time of booking.

Cancellations:

• Cancellations made with at least 24 hours' notice may be eligible for a full refund or reschedule

• Late cancellations (under 24 hours) or missed appointments may incur a cancellation fee or be non-refundable

Payment:

• All prices are listed in Australian dollars (AUD) and are subject to change without notice

• Payment may be made upfront at the time of booking, or an invoice will be issued following your consultation

• All invoices must be paid within 24 hours of the consultation being completed

• Failure to pay within this timeframe may result in delay of prescriptions, resources, or follow-up care, and may require upfront payment for future bookings

8. Intellectual property

All content on this website — including text, images, graphics, logos, videos, and downloadable resources — is the property of Imogen Fleming Naturopathy or its licensors and is protected under Australian copyright law. You may not copy, reproduce, or distribute any content without prior written permission.

9. Third-party services

This website may include links to or integrations with third-party tools and platforms, including payment processors and telehealth software. We are not responsible for the content, availability, or privacy practices of any third-party services. Use of such services is at your own risk and subject to their respective terms.

10. Limitation of liability

All content and services are provided "as is" without warranties of any kind. To the extent permitted by law, Imogen Fleming Naturopathy is not liable for any loss, damage, or injury arising from the use of this website or services, including reliance on information provided herein.

11. Privacy

Your personal and health information is collected, stored, and managed in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Please refer to our Privacy Policy for full details on how your information is handled.

Questions? Get in touch
Email: info@imogenflemingnaturopathy.com.au