Imogen Fleming Naturopathy is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This policy explains what we collect, how we use it, and how we keep it safe — in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Imogen Fleming Naturopathy is an Australian naturopathic practice offering in-person and telehealth consultations, personalised herbal formulations, practitioner-grade supplements, and health education resources. We are based in Queensland, Australia.

2. Information we collect

We may collect personal information including:

• Your name, contact details, and date of birth

• Medical history and health-related information

• Details of consultations, treatment plans, herbal formulations, and prescriptions

• Payment and billing information

• Website usage data (such as IP address, browser type, and analytics data)

Sensitive health information is collected only where reasonably necessary for the provision of naturopathic care and with your informed consent.

3. How we collect your information

We collect personal information directly from you when you:

• Book or attend a consultation (in person or via telehealth)

• Complete client intake forms, questionnaires, or consent documents

• Contact us via email, phone, or through our website

• Subscribe to newsletters or communications

• Purchase products or supplements through our practice

• Interact with our website or social media platforms

4. How we use your information

We use your personal information to:

• Provide naturopathic consultations and ongoing care

• Prepare and dispense personalised herbal formulations and supplement recommendations

• Manage bookings, invoicing, payments, and follow-up communication

• Deliver telehealth services securely

• Send relevant health information or updates (where you have consented)

• Improve our services, systems, and website

• Meet legal, regulatory, and professional obligations

We only use your information for the purposes you would reasonably expect.

5. Telehealth services

When you engage with us via telehealth:

• Your personal and health information is handled with the same confidentiality as in-person consultations

• All sessions are conducted via secure, privacy-compliant platforms

• You will be informed of the platform being used and any relevant privacy considerations

• We recommend you use a private location and secure device during your session

• Telehealth consultations are not recorded without your explicit written consent

6. How we store and protect your information

Your information is stored securely using password-protected and encrypted systems, with access limited to authorised personnel only. We take reasonable steps to protect your information from unauthorised access, loss, misuse, or disclosure.

7. Sharing your information

We do not sell, rent, or trade your personal information. We may share your information only when:

• You have provided explicit consent (e.g. to share records with another healthcare provider)

• It is necessary for third-party services supporting our practice (e.g. booking platforms, payment processors, or cloud storage) — all of whom are required to meet privacy and security standards

• We are required to do so by law or a regulatory authority

8. Your rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or outdated information

• Request deletion of your data where appropriate

• Withdraw consent where applicable

• Lodge a complaint if you believe your privacy has been mishandled

To exercise any of these rights, please contact us using the details below.

9. Email marketing

If you subscribe to our newsletter or communications:

• We will only send content you have opted in to receive

• You can unsubscribe at any time via the link in any email

• Your email address will not be shared or used for unrelated purposes

10. Cookies

Our website may use cookies and third-party analytics tools to improve functionality and user experience. You can manage or disable cookies through your browser settings at any time.

11. External links

Our website may contain links to third-party websites (such as booking platforms or social media). Imogen Fleming Naturopathy is not responsible for the privacy practices of external sites, and we encourage you to review their policies independently.

12. Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website, with the effective date clearly stated. Continued use of our website or services constitutes acceptance of any updates.