At Imogen Fleming Naturopathy, I understand that life happens and plans can change. To make sure I can offer fair access to appointments for all clients, here's how cancellations, no-shows, and rescheduling work.

Cancellations & rescheduling

• Cancellations or reschedules made with at least 48 hours' notice are free of charge

• Cancellations made within 48 hours of your appointment will incur a $60 cancellation fee

• Missed appointments (no-shows) will incur a 100% charge of the consultation fee

Late arrivals

If you're running more than 15 minutes late, I may need to treat this as a missed appointment or offer a shortened consultation, depending on the time available. Please let me know as early as you can if you're running behind.

Telehealth appointments

If a telehealth appointment can't go ahead due to a technical issue on my end, I'll offer you a reschedule at no charge. If the issue is on your end, standard cancellation terms apply.

How to cancel or reschedule

Please get in touch as soon as you know you need to change your appointment, via email at info@imogenflemingnaturopathy.com.au, so I can offer your spot to someone else if needed.

Genuine emergencies & exceptional circumstances

I understand that sometimes things are genuinely out of your control. If you're dealing with a sudden illness, emergency, or other exceptional circumstance, please reach out — I'm always happy to consider these on a case-by-case basis.

Repeated late cancellations

Clients with a pattern of repeated late cancellations or no-shows may be asked to pay for future appointments upfront at the time of booking.